Outsourced transaction processing and reconciliations
Objectives
Transfer of processes and responsibilities from Europe to India to enable better use of technology by a skilled workforce in a low cost environment.
Organisation
Multinational iGaming group
Tasks
Initial feasibility study followed by detailed action plan. The primary task was then to capture the knowledge and details of the processes. The training of the new staff and phased migration of tasks and responsibilities was followed by parallel testing and completion of a redundancy program.
Results
Full transfer of all processes and responsibilities and closure of European office was achieved in six months.
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