Customer Servicing, Marketing and Technology
Bridgewey assists its clients in the ongoing management, review, maintenance and upkeep of:
- Customer Servicing
- Customer service agreements between our clients and their clients
- Marketing contracts between parties
- Contracts related to technology services, products or solutions
Within these activities Bridgewey assists with review and compliance, the updating of documentation, Billing and Invoicing and where required dispute resolution whilst identifying areas for continuous improvement in the area of delivery to third parties.
Customer Servicing
Customer service agreement with clients and the maintenance of these contracts is of vital importance to the business as it is a dynamic and collaborative process that goes beyond mere compliance. Customer Service Management actively contributes to the success of client relationships by ensuring quality service delivery, the management of risks, and being able to adapt to changes in the business environment.
We source multilingual customer service teams, provide AI automated interaction solutions, along with providing CRM tools to optimise customer relations.
Marketing
By effectively managing and maintaining contracts, whilst implementing strategic marketing initiatives, businesses can enhance their overall performance and achieve sustainable growth in the long-term. Marketing initiatives need to adapt to the ever-changing world. Maintaining marketing contracts involves ensuing that deliverables, timelines and payment terms of the initiative are being met by both parties to the contract.
Bridgewey has sourced marketing services providers with relevant sector knowledge where clients lack knowledge of online marketing strategies and methodologies.
Technology
Effective technology contract maintenance is a process that helps to ensure the secure operation of the technology side of the business. It is a collaborative relationship between service provider and the client. Effective technology contract maintenance goes beyond the technical aspects associated with it, including legal and managerial considerations whilst being delivered through the interaction and coordination of managerial, technical and legal teams within the business.
Bridgewey has assessed client technological requirements and contracted with the best qualified suppliers to provide the most relevant transaction platforms, customised product development and all levels of support. We source and provide front-end website solutions that enable our clients to optimise UX and control all elements of their customers online experience.
As all online businesses are data-driven we ensure our clients receive daily activity reports suited to their specific KPI’s.