Upgrading to new systems: worthwhile?

plinnell's picture

Enterprise resources and assets rarely remain optimal through periods of rapid or long-term sustained growth and this is especially true of IT systems. Legacy systems that once coped now creak and refuse to speak to other systems particularly within acquisitive groups. Meanwhile senior managers demand more and better information to aid decision-making. So the nettle of systems change has to be grasped: a systems/process specification process provides the basis for a systems search & selection process followed by an implementation project. All time consuming and expensive so why bother? Typically the benefits include higher more complete billings cycles; improved gross margins through better pricing; role rationalisation through better processes; reduced back-office costs; improved CRM and marketing data; better asset controls; improved procurement data; a stronger internal control environment and better senior manager decision-making. It is an opportunity to "renew" all internal processes and link operational and back-office systems so that quality information is available throughout the enterprise. So compared with the alternative of struggling on most managers think it's definitely worth the effort.